John J. Acerra

6 Ferguson Lane • Sandown, NH 03873• (603) 498-1203 • jacerra@hotmail.com

TELECOMMUNICATIONS PROFESSIONAL EXPERIENCE

Global Capacity, Tier II Provisioning

March 2015 – present

Responsibilities include handing of customer request of mid mile carrier circuits to

connect them to their customer via carriers to final mile locations via LECs. Configured

and turned up Ethernet circuits for end users.

Proficiencies:

Cisco 15454 Provisioning & testing with VNC (ONS).

Ticket tracking with Remedy.

Circuit assignments with CLM database.

Configuring Overture 6500, 6000, 65, 140, & 180.

FairPoint Communications, Central Office Technician & SST, I&M

January 2009 - March 2015

Responsibilities included handling incoming phone calls, building trouble reports,

providing repair status and timelines to both internal and external customers.

Troubleshooting, Isolating and ultimately facilitating repair of DS0-OC192 in both Sonet

and Coaxial Transport systems. Regularly followed M&Ps and applied deductive

reasoning to find the most expeditious solution to the problem at hand. Take a can-do,

never-surrender approach to resolving the most difficult troubles. Adaptive; commonly

made design change on the fly as needed and ensured circuit designs were updated

appropriately.

TELECOMMUNICATIONS PROFICIENCIES:

• Excellent Customer Service

• Cooperative Testing with multiple parties

• Remote Testing DS0 & DS1

• PM Analysis DS1-OCX

• TL1 AND GUI Interface

• Telnet

• Mapping T1, VT1, STS1, STS3, STS3C, STS12, STS12C & EPORT

Programs:

Netcool, CTC, Remedy, Siebel, Metasolve, React, Netsmart 1500 & 500, Network

Pilot, TEMS, Site Manager, MLT, MS Visio, Word, Excel, Access, PowerPoint &

Outlook

Equipment:

Hekemian, Tellabs (Titan), Alcatel, Flashwave, FLM150, 600 & 2400, Netvanta,

DDM2000, Lucent Metro EON, Overture, Adtran, OPTera 3500 and Cisco 15454

Test gear:

Colt, Sidekick, Fluke 990 CuPro, Fluke TS100, VePal VX100A+

FORMALIZED TRAINING (FairPoint)

Fujitsu Flashwave

Netsmart 1500 & 500

Flashwave 4100 & 4500

Fuji- FLM150, 600 & 2400

Transport Element Management System (TEMS)

Circuit Provisioning

Mapping DS0-STS3

OPTera 3500 – Site Manager

Introduction to Telephony, January 2009

History of Telephony

Voice Communications

Data Communications

Digital Services

OTHER PROFESSIONAL EXPERIENCE

CAC MSI, HCAC-R Technician

Salem, NH 2003-2008

Responsibilities included installing and troubleshooting commercial and industrial Heating and

air systems as well as refrigeration systems.

of action for their mechanical needs. Also participated in continuing education with

equipment manufacturers on latest products and technologies.

EIS-INC, Inside Sales

Salem, NH 1999-2003

Worked with customer and outside sales reps in the electrical/electronic manufacturing

supply industry. Consulted/trained with manufacturers to stay current on technology to

better serve customers.

EDUCATION

University of Northern Colorado

Greeley, CO 1996

Bachelor or Arts

Interfaced with customer to determine best course